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Terms and Conditions

Source: scenta

Terms and Conditions

scenta Limited and its affiliates provide access to the scenta.co.uk website (the "website") and sell our products to you subject to the conditions set out on this page.

Please read these conditions carefully before using the scenta.co.uk website. By using the scenta.co.uk website, you signify your agreement to be bound by these conditions.

In addition, when you use any current or future scenta Limited service, you will also be subject to the guidelines and conditions applicable to that service.

Chat, Cheats & Tips

Posting to our site

Although scenta limited may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards and the like on www.scenta.co.uk or its network, scenta.co.uk is under no obligation to do so and assumes no responsibility or liability arising from the contents of any such communications nor for any error, defamation, libel, obscenity, profanity, or inaccuracy contained in any such communication. You are prohibited from posting or transmitting any injurous, insulting, racist, unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. scenta limited will fully cooperate with any law enforcement authorities or court order requesting or directing scenta limited to disclose the identity of anyone posting such materials.

Users are obligated to take account of the cultural and religious interests and opinions of other subscribers.

scenta Limited chat rooms and forums and cheats & tips boards shall provide private persons with a forum for expressing and forming their opinions and for becoming mutually acquainted. Therefore, commercials or any other form of commercial advertising by users are not allowed. scenta limited reserves the right to delete contributions or parts of them which do not correspond to the above-mentioned rules.

scenta Limited makes reference to the fact that identities, statements and information from persons which circulate on the internet can be false and scenta limited does not warrant the conduct of third parties in any way whatsoever, irrespective of where it takes place. In particular, scenta Limited is not liable for third parties handling data and information which a member has made accessible to other members or third parties, within the scope of a scenta Limited service.

Responsibility for minors

Minors can register to receive free scenta limited services for which registration is compulsory, insofar as they are aware of the consequences for consenting to the processing and use of their data. They must also understand the significance of such a consent. The subsequent use of services by minors is not expressly excluded.

In the event that parents or guardians consent to minors using scenta limited services for which registration is compulsory, they accept their responsibility for the conduct of minors online, the access controls, as well as for the consequences arising from misuse of scenta limited services by minors. The parents or guardians are also aware of the fact that some offers made by scenta limited, its affiliates or partners comprise contents which are unsuitable for minors.

Using Chat - Safety Tips

Chat rooms can be a safe place to have fun - but you must keep your wits about you. Remember:

People on the Internet may not be who they say they are.
Whatever you do, do not give out personal information - like your phone number and address.
Be careful what you say about your friends and make sure you do not pass on their personal information.
If you are posting a profile, don't include any info which could help to identify you offline - such as your personal email address, mobile phone number, home or school address or pictures of yourself.
NEVER meet up with someone you chatted to online - even if you think the person is OK. Paedophiles online are seriously clever and will often spend months gaining your trust before asking to meet you.

If you need any further information go to http://www.thinkuknow.co.uk/

If in spite of our advise you do decide to meet someone in real life:

Always tell someone where you are going, who you are meeting and when they can expect you home.
Always meet in a public place.
Ideally, take a friend with you. Get them to do the same and have double the fun!
Do not invite anyone to your home and do not go to theirs.
If you’ve got one, take your mobile phone and make sure it’s fully charged and has calling credit.
Get someone to call you at a pre-arranged time to check everything is OK and give you an alibi if you want to escape.

For more information on how to keep safe in Chatrooms, please visit the following sites:

http://www.chatdanger.com/
http://www.fkbko.net/
http://www.childnet-int.org/
http://www.nch.org.uk/

Playing Games

Disclaimer of Warranty

Your use of scenta.co.uk or any of it's network (thereafter known as the Site) is at your risk. scenta Limited makes no warranties or representations as to its accuracy and disclaims any liability or responsibility for any errors or omissions in the content on the Site. Neither scenta Limited, its parent or affiliated companies, nor any other party involved in creating, producing, or delivering the Site is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, or inability to use or access, the Site. Without limiting the foregoing, everything on the Site is provided to you "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.

Risk of Use

scenta Limited assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site.

Conditions of use of scenta.co.uk

1. Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

You are responsible for ensuring that the details you provide us with are correct and complete. You can access and update much of the information you provided us using the Edit Profile options available once you have logged in.

scenta Limited reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. Your Privacy

Please review our Privacy Notice which also governs your visit to scenta.co.uk.

3. Access to scenta.co.uk

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

4. Licence for website access

scenta Limited grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of scenta Limited. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of scenta.co.uk and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising scenta.co.uk's or its affiliates' names or trademarks without the express written consent of scenta Limited. Any unauthorised use terminates the permission or license granted by scenta Limited.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of scenta.co.uk as long as the link does not portray scenta Limited, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any scenta Limited logo or other proprietary graphic or trademark as part of the link without our express written consent.

5. Copyright & trademarks

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of scenta Limited, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. See Copyright and database rights

6. Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
to cause annoyance, inconvenience or needless anxiety

7. comments, communications and other content

Users of this website may post comments and other content – and send communications, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. scenta Limited reserves the right (but not the obligation) to remove or edit any content.

If you do post content or submit material, and unless we indicate otherwise, you grant scenta Limited and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant scenta.co.uk and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to scenta Limited, including the execution of deeds and documents, at the request of scenta limited

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to scenta.co.uk: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable scenta.co.uk policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify scenta Limited and its affiliates for all claims brought by a third party against scenta Limited or its affiliates arising out of or in connection with a breach of any of these warranties.

8. Electronic communications

When you visit scenta.co.uk or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

9. Defamation claims

Because scenta.co.uk includes and hosts thousands of pages of content, links, comments and items for sale, it is not possible for us to be aware of the contents of everything displayed. Accordingly, scenta Limited operates on a "notice and takedown" basis. If you believe that any content on, or advertised for sale on, the website contains a defamatory statement, please notify us immediately by following our Notice and Procedure for Notifying of Defamatory Content. Once this procedure has been followed, scenta Limited will make all reasonable endeavours to remove the defamatory content complained about within a reasonable time.

Conditions of Sale

This section ONLY deals with conditions relating to the sale of products by scenta Limited to you. For conditions of sale of third parties advertising on scenta.co.uk, please refer to their specific conditions of sale, returns and refunds policies before proceeding with your purchase

The trading name and address is:

scenta Limited.
2nd Floor, Weston House, 246 High Holborn, London WC1V 7EX

Email: shop@scenta.co.uk

All transactions between you and scenta Limited will be conducted in £ (pounds) sterling.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. Payments are made via HSBC ePayments Secure Server and all transactions that take place are encrypted between your browser and the server. Nobody is able to obtain your credit card details nor other information. No personal or financial details are left unencrypted on a remote server, and such details are never sent by internet email.

10. scenta contract

When you place an order to purchase a product from scenta Limited, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

11. Third Parties

Parties other than scenta Limited and its subsidiaries operate stores, provide services, or sell product lines on this website. In addition, we provide links to the websites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of their websites. scenta Limited does not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties. You can tell when a third-party is involved in your transactions, and we may share customer information related to those transactions with that third-party. You should carefully review their privacy statements and other conditions of use.

scenta will list the price and availability information supplied by the third party. scenta cannot be responsible for products mispriced by third parties or subsequently unavailable.

12. Returns and refunds

Please review the scenta returns and refunds Policy which applies to products purchased from us, or to the specific returns and refunds policy upheld by the third party advertiser. In addition to your 30-day returns guarantee, customers in the European Union are entitled to a statutory cooling-off period of seven business days. See Your Statutory Rights

13. Availability and dispatch

Availability and dispatch guide times will be advised at the time of purchase. Dispatch estimates are not guaranteed dispatch times and should not be relied upon as such. You will be informed by e-mail if any products you order turn out to be unavailable.

14. Customs

When ordering goods from scenta.co.uk for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from scenta.co.uk, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. Refer to your national customs department for more information.

15. Health & Safety

By purchasing any product from scenta.co.uk, you acknowledge that you have read and understood the specific Health & Safety Guidelines, provided by the supplier, relating to the product.

16. Children

scenta.co.uk does not sell products for purchase by children. If you are under 18, you may use scenta.co.uk only with the involvement of a parent or guardian.

17. Losses

scenta Limited will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. scenta Limited does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty.

18. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

19. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

20. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

21. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

Returns and Refunds Policy

This policy relates to purchase made directly from scenta Limited. scenta uk cannot provide refunds for items purchased from third-party sellers. Please refer directly to the seller and their specific returns & refunds policy.

Our refunds policy does not affect your statutory rights - http://www.consumerdirect.gov.uk/

Our 30-day returns guarantee

Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase.

Items returned because they are damaged, defective or incorrect

If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us. We will also refund the cost of other services provided to you in connection with your purchase, where applicable.

Items returned within the seven-day cooling off period

By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information see Your Statutory Rights.

Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:

where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred
where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred
we will refund only standard (Airmail) postage charges for items delivered outside the UK

We will not refund the cost of delivery and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective.

Refunds

When you send your item back to us, we'll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.

If the refund is not received after four weeks from the day you sent us your return, please contact us for further assistance.

Gift Refunds

If you return a gift purchased for you on scenta.co.uk, you'll receive a gift certificate for the value of your return, which you may use as part or full payment for future purchases from our website. Your gift certificate will be posted to you at the address to which the original gift was delivered--and don't worry, we won't let the person who sent you the gift know about your return.

Please remember that normal returns criteria apply and that the refund will not include the cost of returning the item to us unless the return is due to an error on our part.

If you return an item for which you used a gift certificate as part or full payment, we will refund the gift certificate portion to your gift certificate account and any non-gift certificate portion to the card used for the original transaction.

Cancellation policy

Please refer to the event organiser's/promoter's specific Cancellation & Refund Policy regarding cancellation of your booking or changes and cancellations made by the event organiser/promoter.

Our approach to your privacy

At scenta we are 100% committed to protecting your security and privacy and only use your information to improve the service that we provide. Our Privacy Policy fully complies with the Data Protection Act and we will, within reason, ensure that your information is secure and monitored with regard to access, both internally and externally.

How to contact us

If you have any questions about this website or our Privacy Policy, please contact us by emailing editor@scenta.co.uk; phoning us on 020 7557 6415; or by writing to us at:

WEB Editor
scenta, 2nd Floor, Weston House, 246 High Holborn, London WC1V 7EX

The information we collect and how we use it

Any information which you submit to us may be stored by us in full accordance with the aims and scrutiny stated above. We will always provide easy access to our Privacy Policy (this document) which will always be current, correct and readily available. If you wish to unsubscribe from any of our services you can do so by contacting us directly through any of the channels mentioned above, or by going to “Edit Profile” on the My scenta page. Some information we collect is obligatory and some information voluntary. Where obligatory information is deemed to be of a “sensitive” nature, you will clearly be informed of the reason for the required details and asked for consent for its storage and use. scenta operate an “opt-in” policy, which means that we will not send you any unsolicited mailings/newsletters without your express consent.

How do I know what information you hold on me?

We will, within a reasonable timeframe, provide you with a complete list of all the information we hold on you upon request. We may cross-reference publicly available data referring to you.

What if I no longer want you to store information about me?

We are happy to de-register you from any services that you may have subscribed to; simply contact us through any of the channels above. We will delete any and all information relating to you if you de-register.

How confidential is the information you hold about me?

scenta Limited and all subsidiary companies are the sole owner of your personal information, and we will not sell, share or transfer this information without your specific consent. If we should acquire any of your details from other sources, we will seek guarantees from the provider that consent has been given by you for their sale. We may, from time-to-time, decide to make public, disclose or sell anonymous, statistical information gained from analysis of a significant sample of our database.

Your consent

By using our website you consent to us collecting and using this information. If we decide to change our privacy policy, we will make those changes public so that you are always aware of what information we collect and how we use it.

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